Orders & MOQ

What is your minimum order quantity (MOQ)?

Regular products have flexible MOQ. Sample orders and small trial batches are welcomed.

Can I order samples for testing first?

Yes, we offer sample dispatch via express or from our overseas warehouses for faster delivery.

How do I request a quote?

Submit your RFQ or BOM list online, and our team will respond within 24 hours with FOB/CIF/DDP pricing.

OEM & ODM

Do you support OEM and ODM?

Absolutely. We provide brand customization, hardware tweaks, protocol matching, and full ODM joint development.

What is the OEM process?

Requirement review → prototype → testing → customer approval → mass production. All steps are visible on your online project dashboard.

Can you match my existing inverter communication protocol?

Yes, our engineering team can adapt CAN/RS485/Wi-Fi protocols to your inverter brand.

What is the typical lead time for OEM orders?

Lead time varies by complexity, usually 4–8 weeks after sample confirmation.

Certifications & Compliance

Do your products have the certificates I need for my market?

We hold CE, TÜV, UL, MCS, CEC, UN38.3, IEC 62619, and more.

Can you help us get a specific certification?

Yes, we offer pre-compliance testing support and custom certification application services.

Are your products compliant with the latest EU Battery Regulation?

We closely track regulatory updates and ensure all our batteries meet current EU requirements.

Logistics

Do you provide door-to-door delivery?

Yes, we offer DDP shipping with customs clearance and last-mile delivery included.

How can I track my order?

Once shipped, you can track the vessel/flight and customs status via email/whatsapp etc.

What are the shipping terms you offer?

We support FOB, CIF, and DDP. You can choose the most convenient term for your needs.

After-Sales

How does your warranty work?

We offer a standard warranty period of 1-15 years, depending on the product.

What if I have a technical issue with the product?

Open a ticket on our support portal. Our engineers will perform remote diagnostics and guide you through troubleshooting.

Can you train our installation teams?

Yes, our online Installer Training Academy offers courses and certification exams to qualify your team.

Business

What payment terms do you accept?

We accept T/T, L/C, and OA (credit account) for qualified long-term partners.

Can you provide trade credit insurance or credit support?

We work with export credit agencies and can support your credit application for large orders.

For Any Questions, Please Contact Us

Certifications & Compliance

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